We only replace items if they are defective or damaged within 6 months from date of purchase. If you need to exchange it for the same or different item, send us an email at firstname.lastname@example.org and send your item to: 40-3, Jalan Sultan Ismail, 50250, Kuala Lumpur, Malaysia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.