Our Updated Return Policy
Returns
At SilicaGelly, we pride ourselves with providing a quality product and exceptional customer support. Therefore, we have included a Return Policy to all our customers. This allows our customers to have a worry free buying experience with us.
If you have received the correct order and are unsatisfied with the item, we’re happy to accommodate this request within 14 days of receiving. Items must be sealed in the original packaging. Customers are responsible for shipping the item back to our store, and the customer will incur the shipping cost. Once we receive the item, we will inspect and notify you that we have received your returned item. If your return is approved, you will be refunded within 5-7 business days through the method of payment the item was originally purchased.
To return an item, please email info@silicagelly.com and include:- Your order number
- Name on the order
- Email the order was made with
- Your request.
Full terms here.
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Also in Updates
New and Improved Checkout
Our new and improved checkout page allows you to conveniently make payment either via PayPal, MOLPay or Bank Deposit.
Click to read more.
Value Buy and Super Value Buy June 2019 Promotion
Mid year sale is back!
For the month of June, we are offering a new promotion of RM99 (SRP RM109) for Value Buy and RM175 (RM198) for Super Value Buy for Malaysian customers!
The promotion includes free express delivery (2-4 working days) within Malaysia. Don't miss this offer. Buy now!
